Job Description

This is a 6-month, hybrid internship position offering 20 hours per week. We offer flexible scheduling designed to accommodate your class schedule. The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work. The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently. Effective time management, analytical thinking, organizational skills, strong documentation and the ability to communicate effectively will lead to success in this role and within the team. Also the intern will need to have an analytical way of thinking and the ability to explain technical concepts to non-technical users. Primary Duties Compliance & Quality Assurance Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System. Understand BioMerieux’s technical and scientific mission, ensuring alignment with business and system processes. Documentation Gather and document business and technical details, prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.). Ensure all documentation aligns with change control and configuration management standards. Process Analysis & Improvement Analyze current business processes and identify areas for improvement. Construct recommendations and strategic plans based on business needs and data insights. Software Support Partner with business users to gain an understanding of their use of various software applications. Work with other third-party software Business Analysts and Project Managers on various applications. Quality Assurance Identify, document and update system incidents, working with vendors and users to resolve issues. Stakeholder Communication & Customer Service Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs). Facilitate cross-functional communication with various business and technical users. Support user adoption efforts related to software applications and business processes. Data Analysis & Reporting Assist in analyzing data trends and provide reports to support decision-making. Support data validation and integrity efforts within business applications. Professional Development & Continuous Learning Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies. Stay informed of best practices in business analysis and software development methodologies. Other Duties as Assigned Take on additional responsibilities as required to support business and team objectives. Supplemental Data Write and maintain system documentation. Ensure adherence to the software management process. Basic understanding of Software Development Lifecycle (SDLC) methodology and processes Basic understanding and experience using ServiceNow and/or another ticketing systems. Minimum Qualifications HS Diploma/GED with 2+ years of college courses. Pursuing a bachelor or Masters degree in Information Technology, Information Systems, Engineering, or Computer Science is preferred. Previous internship experience is preferred. Knowledge, Skills, and Abilities Awareness of Software Support best practices. Manage relationship between business and technical users. Ability to manage requests from different stakeholder groups and the ability to determine what work needs to be done. Ability to convey software support details to users and the provide various written documentation. Understand user needs and priorities The estimated wage range for this role based in Missouri is between $18.00 - $22.00. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programsParental leaves #J-18808-Ljbffr

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